For a very long time, I’ve not been into an actual shop and bought an expensive appliance, my TV came from ebuyer.com, my fridge from Kitchen Science, my Amplifier from Richer Sounds, etc.. My Mum and her partner wanted a new TV, and they are a bit old fashioned, and wanted to see the TV in the flesh, and buy it from a shop, as they are both, admittedly, clueless about technology. They asked if I could come along and help them buy one, and I’m bloody glad I did. We went to Bennetts, Chelmsford,
I bought my DV Camcorder and DVD player from them years ago, and found them to be really nice and helpful etc, so remembering my past experience we chose there. They had a massive selection of LCD’s and Plasmas, all probably a bit more than you’d get online, but it was nice to see them running etc. After some uhmming and arrrring, they picked a lovely 40″ Sony LCD, we collared a salesman, and then it sorta went a bit down hill from there..
Gray – ‘Do you have this one in stock?’
SM – ‘Let me check…’ *wanders off for 2 mins*.. ‘yes sir we have 3 in stock.’
Gray – ‘Great, we’ll take one now then!’
SM- ‘Okay, I just need to check this is the right TV for you… What kind of TV do you have at the moment?’
Gray – ‘A very old one’
SM – ‘Ahhh right, have you had any trouble with it? Is it still going?’
Gray – *Puzzled* ‘No, no trouble with it – it’s fine’
SM – ‘Well – have you ever heard of ‘Power Monster’?’
*Salesman then looks at me*
Me – ‘Uhm.. Is it a brand of cables?’
SM – *Looks Patronising* ‘No, it’s Power Surge Protection – come and let me show you’ *Ushers us over*
Me – *Looks at Gray* ‘I really don’t think you need Power Surge Protection, I’m certain the electrics in your house are pretty stable’
SM – *Annoyed* ‘Well what happens if there is a surge, one dead pixel on a screen is okay, but you might have lots of them after a surge, and your home insurance wouldn’t cover for surges, you’d face a very big bill if it went wrong.’
Me – ‘No really, they don’t need a ‘Power Monster”
*Me, Gray and Mum collectively roll eyes*
Gray – ‘Well it’s okay as this model comes with a 5 Year Parts and Labour Guarantee’
SM – ‘Ahhh well, but what about call out charges, accidental damages, replacements, I can give you that with our extended warranty..’
Me – ‘So how much is that?’
SM – ‘Let me check’
*Taps on calculator and then gives a price which is almost the same cost of the television*
Gray – Uhm.. No.
SM – Well I can do you accidental damage cover for three years for £49.
Me – *Looks at Mum* – Do you think you won’t damage it accidentally in three years?
SM – ‘Well you never know when you might damage something accidently…’
Gray – It’s fine, it’d be covered on my home insurance…
SM – ‘Right.. well do you need any cables? Obviously the better the cables you have, the better the picture and sound quality…’
Me – ‘No, we’re fine, can we just buy it please?…’ I know salesmen are meant to up-sell, it’s part of the job, but really give me a fucking break, we all had lots to do, we just wanted the telly, I didn’t want any surge protection, insurance, cables etc, just the fucking telly. We came out after 20 mins and felt worn out by the battering we’d got on up-selling . This is why I hate buying in shops, I don’t want to be told bollocks about how a surge will give me dead pixels, or how their overpriced cables will improve my viewing experience.Just give me my goods and fuck off. Don’t patronise me, or try and scare me, just let me buy it please! Mum and Gray wanted a Freesat HD box to go with their new telly, so we drove to Argos, selected one, paid, and collected, no up-selling, no bollocks, in and out in five minutes, PERFECT. It’s not just electrical retailers guilty of this, you even get it in GAME now.. ‘Do you need any Microsoft Points?’ ‘Do you have any games to trade?’ ‘Did you want a GAME store card?’ ‘Do you want X-Box Live membership?’ – NO! JUST FUCK OFF, I’M NOT AN IMBECILE – If I wanted any of that, I’m more than capable of sorting it out – LEAVE ME ALONE! Think I’ll get my games from Amazon in future – a few clicks and you’re done..