Do Google have a problem with the Nexus 7?

It was with a heavy heart that I went to my local PC World tonight with my Nexus 7, all boxed back up to return. Something had irked me ever so slightly with it since I got it…

The glass wasn’t fixed down properly on the left hand side.  I had thought that this might be because the Nexus 7 is cheap and I should expect a few ‘rough edges’, but when I got G’s out of the box, it was fine; perfect in fact. On mine though the glass was raised from the edge just ever-so slightly (less than 0.5mm), and it creaked back into place when you applied pressure.

I did muse that this might mean that I had a dodgy one; it certainly wasn’t the end of the world, just a little irk that I knew was there, but it would seem the problem is a lot bigger. There have been scores of complaints on the XDA Forums of users with creaky glass. A lot have resorted to popping the back off and screwing it down tighter. This temporarily fixes the problem though after a bit of use, the creaking raised glass returns.

One forum user set up a Poll asking owners if they are suffering with the issue. Out of the 357 who have responded, 148 (41%) have said they have had the issue with their Nexus 7.

It would seem Google do know about the issue and have said it’s a problem with ‘the glue’. They are happily swapping out replacements to anyone with the issue who purchased via the Play Store. When I spoke to someone at PC World they had today been told that there is an issue with the glass on some of the Nexus 7’s and it is a manufacturing fault. PC World took mine back, but there is an issue with a replacement. These tablets have sold phenomenally well, and no-one has stock. PC World won’t have any until the 20th August. Madness! Even Google have run out of the 16Gb version! I opted for a refund.

I must stress, this hasn’t put me off the Nexus 7 – not in the slightest, it is nothing short brilliant. It’s a fantastic piece of kit and it really can’t be beaten for the price. It is a shame there is an obvious QA issue that has blighted a batch of them, but Google are aware and I imagine the problem will be resolved. Thankfully, I won’t be without one for too long, it would appear Tesco are one of the few places in the UK with stock and I collect mine on Thursday.

If you do have a Nexus 7, just give it a little check on the left hand side. If you squeeze in the middle and it feels firm, you’ve got a good-un! if it creaks down a little, decide whether you can live with it or find your receipt 😉

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  1. Patrick Goff 27/07/2012
  2. Kip Hakes 27/07/2012
  3. Helinä Turunen 16/08/2012

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