Rather than do an update to the previous blog, I thought this warranted a new post, as there have been some developments. I’d not heard anything back from Tesco Direct, despite a call being promised this morning. Yodel on the other hand have been very helpful, they’ve finally told me that they can’t locate my parcel and that I now need to deal with Tesco. That’s essentially ‘We can’t find your parcel – you’re Tesco’s customer – they have to tell you that it’s missing’, which I understand as I’m not their customer, Tesco is.

I do feel sorry for the Twitter team for @UKTesco – they are perfectly delightful and charming and will have any grocery based issue sorted as quick as a flash. When it comes to their ‘Tesco Direct’ operation, well, they can’t do much it seems. I think it’s pretty fucking shambolic to make a customer wait so long. If they’d been more on the ball and rang me this morning, I’m sure they could have organised a replacement unit to be delivered tomorrow. It shouldn’t be on me to chase and apply pressure, I’m the customer!

After about an hour of hearing from Yodel I got a call from a lady at Tesco, In the red mist haze that currently occupies my mind, I didn’t catch her name. She was very nice, polite and courteous, and whilst my heart was screaming ‘I hate your company, you must all die for my inconvenience!’, my head realised it would be counter-productive to call her a cunt, and that I should listen to her. She informed me that the parcel had gone missing and that Yodel were searching the warehouse for it as we speak. She was ordering me a replacement that would be with me on Monday (as it was too late to get one here for Saturday). After a few grumbles I thanked her and let her get on with her day. Having worked in customer services in a previous life, I know how horrid it is to be at the tail end of an angry sweary customer, my gripe isn’t with her, and I didn’t want to spoil her weekend with my vicious tongue.




So, that’s where the story ends for now, I’ve got the customer service email address and I’m going to vent into that. It’s easier to get your point across in writing, rather than swearing at someone who is just doing their job.

In better news the builders gave us £20 to pay for the electricity they ‘borrowed’ on two occasions, so Bombay Fusion are bringing us dinner.

Get more stuff like this

Subscribe to our mailing list and get interesting stuff and updates to your email inbox.

Thank you for subscribing.

Something went wrong.



4 Comments

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Is the Alton Chained Oak Tree of the Year 2020?
Alton Towers Scarefest 2020 IS Happening – Here are the UPDATED details..
Back to Reality (and back to the Five Bells)
I’m not convinced COVID-19 is the problem…
Tips on Making Healthy Granola
Super Simple Katsu Curry
Paneer, Tomato and Spinach Curry
Alleppy Quorn Curry – Vegan Friendly
How to Prepare for a Scuba Diving Trip to Antarctica

Scuba diving offers you a glimpse of marine life, and combine...

Should I stay, or should I go?

Making travel plans is a pain at the moment. The current...

Alton Towers Resort 2020 Opening Announced

In what feels like times of terrible news continuously, I was...

A quick trip to Belfast – Including the Titanic Museum and Bus Tour

Last weekend we took James for a very quick trip to...

Review – Tulleys Christmas Experience 2019
Review – Chessington Howl’o’ween 2019
Review – Horror at Hinchingbrooke House 2019
Review – Alton Towers Scarefest 2019
How to Prepare for a Scuba Diving Trip to Antarctica

Scuba diving offers you a glimpse of marine life, and combine...

Should I stay, or should I go?

Making travel plans is a pain at the moment. The current...

Alton Towers Resort 2020 Opening Announced

In what feels like times of terrible news continuously, I was...

A quick trip to Belfast – Including the Titanic Museum and Bus Tour

Last weekend we took James for a very quick trip to...

Get more stuff like this
in your inbox

Subscribe to my mailing list and get interesting stuff and updates to your email inbox.

Thank you for subscribing.

Something went wrong.