Sky – Believe in Better.

I would love to believe that they are better, but I’m not sure they are.

Sky’s fibre broadband is due to launch today. It didn’t happen. They sneakily changed the date on their enquiry page around 10am this morning to the 13th (tomorrow). After my disastrous chat with retentions yesterday, I was given the number for the Sky Fibre team from a lovely member of the Sky User Forum.




I called them to find out what was going on.

I told the chap I’d like to order Sky Fibre and was told that they weren’t taking orders, and wouldn’t be doing so until the 27th April. He then said that I ‘should’ be able to order on-line tomorrow. Fair enough. I then mention that I had filled in their enquiry form and was keen to go live as soon as possible. He said he could see that I had registered, I can have Sky Fibre and was indeed on the list of people to call back to get onto the trial; but still, until I got the call, I wasn’t allowed to proceed. So despite being on the phone to the department who can (and plan to) give me fibre with me happy to proceed… I can’t.

I just don’t understand it.

To make things worse, plenty of others are reporting that they’ve called the Fibre team and been given it straight away with all the setup fees waived too! People have even rung up the normal sales people and been accepted onto fibre. I don’t understand why there is no ‘company line’ that is towed. The results you get when calling vary from whom you speak to, and as I said yesterday, some of the staff don’t even KNOW Sky are launching fibre this month. Surely a company the size of Sky can actually communicate effectively to all their staff? Don’t they have the systems in place to enable every customer to get the same experience, no matter who picks up the call at Sky?

Still none the wiser to what to do?

I may fire off an email to the executive customer support team as they’ve always been very good, although I’m thinking just to cut my losses and leave Sky. Virgin can’t be this shit… Can they?

Get more stuff like this

Subscribe to our mailing list and get interesting stuff and updates to your email inbox.

Thank you for subscribing.

Something went wrong.



One Response

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

The Curse at Alton Manor Header Image
The Curse at Alton Manor – Finding ALL the Easter Eggs
STL File for the Andonstar Microscope
5 Ways You Can Use Wine To Host The Perfect Dinner Party
shelf with stack of books and plant
Space-saving home hacks
Mushroom Pie
Vegetarian Chicken Tikka Masala with Coriander and Lime Rice
Advantages of Hard Anodized Kitchenware
Tips on Making Healthy Granola
man doing ice skiing on snow field in shallow focus photography
5 Top Destinations to Travel to During the Winter

The cold winter season is a time for celebration, and during...

Incredible deals on destinations this Black Friday with Hotel Barceló

Although my poorly spine is stopping my travel plans in the...

brown bridge on green grass field near mountain
The Best Family-Friendly Heritage Sites in York-shire

Planning a family staycation? Many families have discovered the many benefits...

Top Unique Holiday Ideas Travelers Will Love

Everyone wants to go on holiday every once in a while....

Testing out SmartBuyGlasses.co.uk
No Preview
Book Of Dead Slot Review 2020
Review – Glamp at The Priory
Review – Tulleys Christmas Experience 2019
man doing ice skiing on snow field in shallow focus photography
5 Top Destinations to Travel to During the Winter

The cold winter season is a time for celebration, and during...

Incredible deals on destinations this Black Friday with Hotel Barceló

Although my poorly spine is stopping my travel plans in the...

brown bridge on green grass field near mountain
The Best Family-Friendly Heritage Sites in York-shire

Planning a family staycation? Many families have discovered the many benefits...

Top Unique Holiday Ideas Travelers Will Love

Everyone wants to go on holiday every once in a while....

Get more stuff like this
in your inbox

Subscribe to my mailing list and get interesting stuff and updates to your email inbox.

Thank you for subscribing.

Something went wrong.