Amazon aren’t much liked at the moment, they evade their taxes and sell books that are fairly contentious. Generally if you want to buy something online, quickly and cheaply – Amazon are my first port of call. I’ve got Amazon Prime, which, for £50 a year gives you FREE unlimited next day delivery on anything marked with ‘Prime’, and it’s saved my arse on a number of occasions for last minute gifts. Also if anything ISN’T delivered in time, a quick message to customer services, and they’ll give you a month free added on to the end of your subscription (I got 8 months free last year!!).

Anyway, I do kinda like Amazon. As well as having good prices and fast delivery, their returns and customer service are AMAZING. Our Graco Mosaic that broke after 9 months of use was turned around and refunded no questions asked.

20140211_113108




Today when making a cheeky coffee with the Tassimo, I decided to restock our cupboard with some more of the Costa Caramel Latte Pods that Loz likes, I’d recently ordered 40 of them (5 boxes of 8 drinks) and on opening box number 2 I was confronted with a load of coffee EVERYWHERE. I gave Amazon a quick call on their free customer services number (0800 496 1081) and explained the issue. The guy was lovely, he tried to be very sincere –

“I understand what great upset and frustration that the damaged chocolate drink will have caused to you and your family, I’m very upset too!”

Bless, it was only a dodgy pod or two, and I wasn’t even angry.

With a few clicks on his keyboard he explained a replacement was on its way and would be sent via their express before 1pm service, I assumed he meant that I’d get a replacement pack – not so – I’d get another BOX, another 40 Drinks! Amazon don’t accept returns on ‘Food’ items and therefore will just replace them. I thanked him very much, but – it didn’t stop there – he was emailing me a £5 Amazon Gift Card too! WTH? I’d understand if I was stressing or getting cross, but I was cool like the Fonz!

What fabulous customer service!

Get more stuff like this

Subscribe to our mailing list and get interesting stuff and updates to your email inbox.

Thank you for subscribing.

Something went wrong.



One Response

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

5 Ways You Can Use Wine To Host The Perfect Dinner Party
shelf with stack of books and plant
Space-saving home hacks
No Preview
Things To Consider When Buying A Holiday Home Abroad
No Preview
What To Consider When Choosing a Place To Stay in London
Mushroom Pie
Vegetarian Chicken Tikka Masala with Coriander and Lime Rice
Advantages of Hard Anodized Kitchenware
Tips on Making Healthy Granola
man doing ice skiing on snow field in shallow focus photography
5 Top Destinations to Travel to During the Winter

The cold winter season is a time for celebration, and during...

Incredible deals on destinations this Black Friday with Hotel Barceló

Although my poorly spine is stopping my travel plans in the...

brown bridge on green grass field near mountain
The Best Family-Friendly Heritage Sites in York-shire

Planning a family staycation? Many families have discovered the many benefits...

Top Unique Holiday Ideas Travelers Will Love

Everyone wants to go on holiday every once in a while....

Testing out SmartBuyGlasses.co.uk
No Preview
Book Of Dead Slot Review 2020
Review – Glamp at The Priory
Review – Tulleys Christmas Experience 2019
man doing ice skiing on snow field in shallow focus photography
5 Top Destinations to Travel to During the Winter

The cold winter season is a time for celebration, and during...

Incredible deals on destinations this Black Friday with Hotel Barceló

Although my poorly spine is stopping my travel plans in the...

brown bridge on green grass field near mountain
The Best Family-Friendly Heritage Sites in York-shire

Planning a family staycation? Many families have discovered the many benefits...

Top Unique Holiday Ideas Travelers Will Love

Everyone wants to go on holiday every once in a while....

Get more stuff like this
in your inbox

Subscribe to my mailing list and get interesting stuff and updates to your email inbox.

Thank you for subscribing.

Something went wrong.