Okay, perhaps not my usual post title, but I figure a lot of my audience is female, and some of you might have a set of GHD’s – or even some dying or broken GHD’s, so this post might be of help – and it’s nice to write about good customer service occasionally! 🙂
So, not so long ago Miss A’s long serving GHD Hair Straighteners died a death – it wasn’t really much of an issue because the nice folks at Braun had sent some whizzy ‘Braun Sensocare ST780 Straightener‘ for her to try. Those, whilst very good, had a bit of a tendency to switch off by themselves mid-straighten – which when you’re rushing around in the morning is the last thing you need. It was time to look at doing something with the broken GHD’s – either getting them repaired or buying a new set.
Looking online, there are plenty of places that can offer guidance in fixing GHD’s, they are ‘relatively’ simple beasts, and can generally be repaired by someone with a bit of electronics know-how – in fact pretty much every model aside from the Mk6 Eclipse and Mk7 Platinum models can be repaired. Looking at the prices of parts, and a few handy troubleshooting guides, the fact that the straighteners were completely dead, they could have a variety of faults. Spare parts are readily available, and easy to buy, and I was considering stocking up on an armful of parts to get them fixed.
The thing was, I stumbled a company called ‘GHD Repair‘ who could fix pretty much every model of GHD going, and have them repaired for a fixed fee of £25.94. The cost of replacement parts and the hassle of attempting to repair it was outweighed by a £25.94 fee. They are also ‘PAT’ tested after the repair to make sure everything is safe and working as it should be (being electrocuted isn’t the best of looks!).
I did a bit of research into the company before packing the irons off, and the feedback and reviews from customers is excellent and VERY positive – they seem to be the place to go with broken GHD’s. It costs about £4 to send GHD’s via First Class, and about £8 to send them Special Delivery – when I sent Miss A’s they were fixed on the day they were received and I got an email confirming all the work done on them –
– R8 and/or R11 replaced on the PCB
– Thermistor replaced
– Thermal fuse replaced
– New cable fitted
– Cable socket greased
– Warranty seal applied
– PAT tested
They also test the temperature of them – hers are now a toasty 186°C – which is about spot on!
GHD Repair offer a 3 month warranty on their work too – which is very reassuring. It’s nice to think that such an expensive product that have served Miss A well, will continue to do so for a while longer. It’s also good that we’ve been able to have them repaired, rather than just throwing them into landfill.
So, if you have some broken GHD’s – give these guys a go, and let me know how you get on!